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At TTS we ask for feedback in everything we do. In our catalogues, when we meet with advisors and teachers, when we attend conferences and exhibitions, when we pick up the phone, when we send out a parcel; the question is the same “how can we be the best?” Well, we have a team of […]



At TTS we ask for feedback in everything we do. In our catalogues, when we meet with advisors and teachers, when we attend conferences and exhibitions, when we pick up the phone, when we send out a parcel; the question is the same “how can we be the best?”

Well, we have a team of volunteers from all across the business who meet each month to read and listen to what our customers are telling us.  Every department is represented so that we can make a decision and make a change. We know that everything we do has an impact on our customers and this team (the Customer Forum) look for the small changes that will make a big difference.

DID YOU KNOW?

  • Every order dispatched from our warehouse has a customer feedback card inside
  • Customers who fill these cards and return them via freepost is entered into a monthly draw for £100 worth of TTS resources and equipment
  • Every single card returned is read and the Customer Satisfaction score logged
  • The feedback on these cards give us ways to make changes that mean we can just keep getting better!

Hurray!  We scored a fabulous 9/10 for our Customer Satisfaction in March as voted by TTS Customers – a big thank you to all who took part.

customerforum3Here are just some of the great ideas we have implemented as a result of customer feedback…

  • Many of our resources have teacher’s notes with inspirational ideas. These are now all available on our website alongside the product. So they help our customers choose and use our resources.
  • Instead of just having one photograph of a resource, where we can we have added lots to show key features and so enable our customers to make a more informed decision.
  • We have added some videos of our resources in action! And we are working on adding more.
  • To enable our customer service team to better answer your queries we have created a knowledge database.

Look who has won!

image1image2

Underwood CE Primary School, Nottinghamshire and they ordered 2 Kwik Cricket Mixed sets with their prize voucher.

What you have to say about TTS…

“Great resources, very good quality. Will definitely use again”

“Keep the ideas coming! TTS resources are innovative and there is always something new to inspire us!”

“Just keep producing new innovative resources. Excellent company, always find what I’m looking for!”

“We have been using your resources for the past 6 years. Learners still enjoy using them in the sessions”

Please don’t hesitate to contact us at feedback@tts-group.co.uk


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2 thoughts on “We really do listen!”

  1. janet ramsden-smith says:

    I have found TTS customer service to be shocking. I purchased two sand/water trays in August 2012. One collapsed flooding the classroom and thankfully not injuring any children. They were very reluctant to replace it. The second one has just cracked and they will do nothing as it is out of its 1 year warranty. I am disgusted that they can only guarantee a water tray for one year. Public money being wasted. I think TTS are too big and lost the personal touch. Will not be shopping there again and as Head of Early Years I will pass the message on to collagues!

    1. TTS Group says:

      Thank you for taking the time to leave your feedback and I am sorry to hear you are unhappy with the service received.

      The water trays and one of our best selling products and we have received very few complaints however TTS do offer a comprehensive guarantee so if any of your items are faulty or damaged, we will always replace them within the 1 year period. Our Customer Experience Team has tried to contact you to confirm that as a goodwill gesture, have arranged for the faulty item to be refunded.

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